David is a true professional. He not only diagnosed and fixed the issue with the leaking water valve he made sure I was completely satisfied before he left. Installing my washing machine was not on the work order however he eagerly hooked up the machine and made sure it was working properly. Thank you so much for your exceptional customer service. I will absolutely use Brandon Plumbing again.
Robert W
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January 22, 2017
Positives: Tim had a professional demeanor and the work completed looks to be good. Being out of state, Tim made me feel comfortable with work done on multiple picture text message.
Negatives: Company has high prices compared to competitors. Didn’t carry parts (had to make multiple trips to store). All calculations for fees was done on a calculator on a cellphone with a verbal amount given. Never provided receipts nor has a professional layout of fees or documentation to provide to customer for work completed or to be done. Still not 100% convinced my water heater was bad with the main problem being a leaking pipe.
I recently had a water leak in my garage, laundry room, and bathroom. I am in the military and out of the state so I had to rely on my girlfriend to take care of the issues. She found Brandon Plumbing online and decided to go with the company. We called during the weekend on a Sunday. We had a guy name Tim come to our house which I believe was the owner. Tim was professional and arrived a couple of hours after her phone call. Tim diagnosed the problem down to our water heater (with water leaking from the bottom of the heater) . Since we live next to Lowes Tim had my girlfriend/brother pick up a water heater from the store and agreed just to charge for the install. He Initially gave us a set price but once the water heater was installed and the work was down the job costed $200 more than the initial agreed upon installation price due to “fees and parts” he never listed. Once turning the water on to our house, he noticed we still had water leaking in the same areas and diagnosed the new problem from a patch in our wall and then boiled the issue down to a bad pipe that was once worked on before by my previous homeowner. It was around 7-8 at night so Tim instructed us to keep the water off and he will be at our house at 9AM the next morning to fix it.
The next morning my brother stayed home from work and waited until 1:30 Pm being instructed, “ a different plumber was coming but had to run a few errands first”. After the different plumber arrived (Stacy) he found the leaking pipe and instructed he had to run to the store to grab parts. Once he replaced a section of the copper pipe with PVC pipe he turned the water back on to my house and noticed the work he had just done was leaking. Stacy instructed us he had to run to a different job and then back to the store then back to our house. After being away for 1-2 hours he finally arrived with a gator bite Stainless steel tube and completed the job. After asking for the pricing Stacy stated Tim deals with the prices and will get back to us. The next day Tim arrived at my house and gave us a verbal price for the work of the damaged pipe. The initial price was extremely high he gave us for pipe patch work and asked him to explain where he got his total from. Tim explained various fees, taxes, hourly labor, and also a fee for an initial house call. I instructed him I would not pay the fee for the initial house call when this was a continuation of the work from yesterday.
After everything was said and done Tim verbally told us his work is warrantied and call him if any problems arise. Overall the company seems to do good work just has high prices compared to other local plumbers. If I was home and not out of town I would have shopped around for better pricing but I didn’t want to leave the stress of that on my girlfriend.
Lolly Love
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February 13, 2024
Brandon Plumbing came recommended by a coworker and they did not disappoint! Came out sane day, assessed, diagnosed and fixed my issue. Received a follow up call after work was done just to be sure I was satisfied had any questions. A personal touch you rarely see these days. I will go to them for everything plumbing going forward!
Charise Strandberg
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July 30, 2021
A big thanks to Tim who facilitated getting our tub unclogged as well as installing a brand new water heater. His customer service is top notch and his installer David is extremely knowledgeable and efficient. Tim ensured we got a quality water heater and was able to get things done quickly. Tim was very responsive and follows through to make sure his customers are happy. Thank you so much!
s derby
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March 28, 2024
We contacted Brandon plumbing and other companies in an emergency situation but they were the first to respond and show up promptly. Ernesto was the plumber who took care of the problem and did a great job fixing it. He is very skilled and figures out things outside his scope of work, he also helped out with other issues and was very obliging with my suggestions. Brandon Plumbing is definitely on my list of businesses to call for help in the future.
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235 W Brandon Blvd #187, Brandon, FL 33511, USA
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David is a true professional. He not only diagnosed and fixed the issue with the leaking water valve he made sure I was completely satisfied before he left. Installing my washing machine was not on the work order however he eagerly hooked up the machine and made sure it was working properly. Thank you so much for your exceptional customer service. I will absolutely use Brandon Plumbing again.
Positives: Tim had a professional demeanor and the work completed looks to be good. Being out of state, Tim made me feel comfortable with work done on multiple picture text message. Negatives: Company has high prices compared to competitors. Didn’t carry parts (had to make multiple trips to store). All calculations for fees was done on a calculator on a cellphone with a verbal amount given. Never provided receipts nor has a professional layout of fees or documentation to provide to customer for work completed or to be done. Still not 100% convinced my water heater was bad with the main problem being a leaking pipe. I recently had a water leak in my garage, laundry room, and bathroom. I am in the military and out of the state so I had to rely on my girlfriend to take care of the issues. She found Brandon Plumbing online and decided to go with the company. We called during the weekend on a Sunday. We had a guy name Tim come to our house which I believe was the owner. Tim was professional and arrived a couple of hours after her phone call. Tim diagnosed the problem down to our water heater (with water leaking from the bottom of the heater) . Since we live next to Lowes Tim had my girlfriend/brother pick up a water heater from the store and agreed just to charge for the install. He Initially gave us a set price but once the water heater was installed and the work was down the job costed $200 more than the initial agreed upon installation price due to “fees and parts” he never listed. Once turning the water on to our house, he noticed we still had water leaking in the same areas and diagnosed the new problem from a patch in our wall and then boiled the issue down to a bad pipe that was once worked on before by my previous homeowner. It was around 7-8 at night so Tim instructed us to keep the water off and he will be at our house at 9AM the next morning to fix it. The next morning my brother stayed home from work and waited until 1:30 Pm being instructed, “ a different plumber was coming but had to run a few errands first”. After the different plumber arrived (Stacy) he found the leaking pipe and instructed he had to run to the store to grab parts. Once he replaced a section of the copper pipe with PVC pipe he turned the water back on to my house and noticed the work he had just done was leaking. Stacy instructed us he had to run to a different job and then back to the store then back to our house. After being away for 1-2 hours he finally arrived with a gator bite Stainless steel tube and completed the job. After asking for the pricing Stacy stated Tim deals with the prices and will get back to us. The next day Tim arrived at my house and gave us a verbal price for the work of the damaged pipe. The initial price was extremely high he gave us for pipe patch work and asked him to explain where he got his total from. Tim explained various fees, taxes, hourly labor, and also a fee for an initial house call. I instructed him I would not pay the fee for the initial house call when this was a continuation of the work from yesterday. After everything was said and done Tim verbally told us his work is warrantied and call him if any problems arise. Overall the company seems to do good work just has high prices compared to other local plumbers. If I was home and not out of town I would have shopped around for better pricing but I didn’t want to leave the stress of that on my girlfriend.
Brandon Plumbing came recommended by a coworker and they did not disappoint! Came out sane day, assessed, diagnosed and fixed my issue. Received a follow up call after work was done just to be sure I was satisfied had any questions. A personal touch you rarely see these days. I will go to them for everything plumbing going forward!
A big thanks to Tim who facilitated getting our tub unclogged as well as installing a brand new water heater. His customer service is top notch and his installer David is extremely knowledgeable and efficient. Tim ensured we got a quality water heater and was able to get things done quickly. Tim was very responsive and follows through to make sure his customers are happy. Thank you so much!
We contacted Brandon plumbing and other companies in an emergency situation but they were the first to respond and show up promptly. Ernesto was the plumber who took care of the problem and did a great job fixing it. He is very skilled and figures out things outside his scope of work, he also helped out with other issues and was very obliging with my suggestions. Brandon Plumbing is definitely on my list of businesses to call for help in the future.